Stocking Stufftacular FAQ

All frequently asked questions (FAQ) can either be found here or written out below. The FAQ is updated as of 2024.

What is the Stocking Stufftacular?
The Stocking Stufftacular is an NC Mall event that is available during December. Visit the NC Mall to purchase Stocking Packs. Take your stockings to the Stocking Stufftacular page to hang them on the days of your choice, and then wait for your stockings to be stuffed with exclusive NC item prizes! Stockings must be hung by 11:59 p.m. NST each day, beginning December 7th. Stockings will be filled at 12:00 a.m. NST the next morning, starting December 8th.

How long will this event run?
You can purchase Stocking Packs during the pre-sale, November 29th - December 7th. Starting December 7th, make sure your stockings are hung to begin receiving your exclusive NC item prizes. Packs will be sold from November 29th to December 31st, and prizes will be given out from December 8th to January 1st.

How do I purchase Stocking Packs?
Visit the NC Mall to purchase stockings in packs of 1, 5, 10, and 25.

Can I purchase Stocking Packs and participate in the Stocking Stufftacular on my side accounts?
Yes. You can participate on your side accounts since this is an NC Mall-only event.

I've purchased stockings, but I can't hang them.
Make sure that you have activated the Stocking Packs in your inventory. Once you have activated your Stocking Pack, visit the Stocking Stufftacular page. Click on the space below the hook where you would like to hang your stocking and verify your selection. Remember, once your stocking is hung, it cannot be moved!

Can I hang more than one stocking per day?
Yes! You can hang up to five stockings on each day of the event. Just click on the stocking space to keep hanging. The pop-up you receive while hanging stockings will let you know how many stockings you have hung on that day. Having multiple stockings hung on one day will give you multiples (up to five) of the item for that day. You will not get different items for hanging multiple stockings daily.

Can I hang stockings on days that have passed?
No. Stockings can only be hung until 11:59 p.m. NST each day. Once a day has passed, you will not be able to receive a prize for that day.

Can I move my stocking to a different day once I've hung it?
No. Once a stocking has been hung on a specific day, it cannot be moved.

How do I know that my stocking was hung on the correct day?
Once you verify the day that you would like to hang your stocking, a red stocking will appear. After the day has passed and an item prize is granted, the empty stocking will become a filled red stocking!

I've hung my stockings but haven't received any prizes. What's going on?
You will receive your exclusive NC item prize the morning after the day you hang your stocking. You can hang your stockings before the day each prize will be given out, but you won't actually receive your prizes until the morning after the specific day on which you've hung your stocking.

There is a number on my stocking. What does it mean?
The number on a stocking represents how many stockings you have hung on that particular day. You can hang a maximum of five stockings each day, if you choose.

There is a yellow glow around one of my stockings. What does that mean?
The yellow glow indicates which day it is in the event. The stocking with the yellow glow around it will be filled the next morning if you have a stocking hung for that day.

What is the Stuff a Stocking Community Challenge?
The Stuff a Stocking Community Challenge is a community challenge to hang lots of stockings to meet the "Full of Cheer" goal. As more stockings are hung from the community, the meter will rise. If the max goal is reached by December 31st, anyone who has hung at least one stocking on or after December 2nd will receive a bonus NC item prize!

How do I participate in the Stuff a Stocking Community Challenge?
To participate, just hang a stocking starting December 2nd. If, collectively, the "Full of Cheer" goal is reached, you will receive an NC bonus item prize for participating. Everyone who participates will receive the same bonus NC item.

When will we receive our Stuff a Stocking Community Challenge bonus item?
If enough stockings are hung by December 31 to meet the end goal, and you've contributed at least 1 stocking, you will receive your bonus NC item on January 4, 2025.

Can I still buy a Missed Day Pass?
No, Missed Day Passes are no longer available for Stocking Stufftacular. If you purchased one last year (2023) it will not work for this year's event