September 2014 News Archive
This is an archive of all of our older news that we have removed from the front page of the site.
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So keep sending in those reports if your still having issues.
No big updates on neo's Facebook or Twitter accounts. But the news had some lists of stuff for us today.
Sept 29th On News Post:
Happy Monday, everyone! We fixed a couple of minor Neoboard issues. We are also working on getting the big Send Score error with games fixed as soon as we can. Here's to a whole week of fixing things!
NC Mall Update!
Thanks so much for reporting bugs over the weekend. We are working feverishly to get them all taken care of. Here are a few updates:
Gift Boxes are fixed! You should now be able send NC items using gift boxes.
We are making our way through the tickets of items that were purchased but never received. Hang tight, if you've submitted a ticket we'll be getting to you soon.
Fortune Cookies: Anyone who has written in about time lost with a fortune cookie should now have had their fortune cookie replaced. We have a few left to process so if you haven't heard back we should be getting to you soon.
Thanks again for your patience during this transition.
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We will of course keep you all posted if any more updated information is released by TNT.
Another Week Of Submitting Those Bug/Glitch Repots!
Everybody Get Your Lists On......
For more information take a look at our Skirmish Battles guide.
We're ready to fight, no matter the glitches!
Not enough, you say ? Then go get the seventh Mystery Capsule in the Dreams & Nightmares Mystery Capsule Adventure: Best of Dreams Mystery Capsule. This is also the fourth and final MC from the Dream collection - did you get the bonus item ? Don't think you missed out because of the downtime - TNT changed the retiring date on the last three MCs. Check out the new dates here. Our page has been updated.
So if you are still seeing any problems on your accounts you should be sending in a report right away. According to TNT's latest reports the site is now considered fully up and running, so if you don't send in a report TNT will not know you still have an issue on your account.
Here is a small list of a few know issues on the site that have yet to be fixed (Pet Pages, The Notice Board, Some of the Auto Frozen Accounts from the day the site was having PW issues and lastly some users are still having issues with sending scores, were they get the sent max score already error). We know this is only a few issues and that some users may be having issues we didn't mention. This is why you really need to send in a report if your list contains issues we didn't list in this paragraph.
Here are the updates posted by TNT for today on there Facebook and Twitter accounts and the news page.
Sept, 26th On Facebook at 5:52pm NST:
Happy Weekend, everybody! The NC Mall and Premium are back up and running again. We will be working on fixing more stuff soon, so please check back! In the meantime, you can see all our update details on the news page. |
Sept, 26th On Twitter at 5:52pm NST:
New Site News - 27th and 28th September - The NC Mall and Premium are back! Please check out the news for more info! |
Sept 26th On News Post:
The NC Mall and Premium are back!!! Hooray! It looks like there still might be some issues to work out, but for the most part, we seem to be up and running. :) Please continue to send in any bug reports if you see anything. We really appreciate your efforts! In the meantime, here are some key points for you:
NC Mall;
There was a glitch earlier that prevented item purchases from showing up in your inventory. If you had NC deducted but no items, please write in to Support with your purchase details and we will make sure you get the items that you paid for!
We have extended a bunch of end dates for items that were set to retire earlier. Please take a look and make sure you grab the items you want before their new retirement date! :) If you had any open Fortune Cookies or other items that you couldn't use due to the transition outage, please contact Support and that will be taken care of.
Membership;
You should be able to access the Manage Membership page now. Phew!
To make up for time that was lost, we will be granting free days later next week Also next week, members will get make up scratchcards for the ones that weren't awarded.
Thank you again for your patience, and happy shopping!
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We will keep you posted if any more information is released by TNT.
Start Getting Those Final Bug Reports Written And Submitted!
They updated us on there Twitter account and news page today.
Sept, 25th On Twitter at 4:28pm NST:
New Site News - 26th of September - Very short news, sorry for all the bugs, everybody! :( |
Sept 25th On News Post:
Hello! We were hoping to give you some updates today, but unfortunately we were unable to get to our goals in time. Please enjoy what little new content we have today. We are hoping that tomorrow will be a better news day. :( It looks like there was an issue with submitting Art Gallery entries, after all. So sorry for the confusion yesterday, everybody! :( We have added the Art Gallery to our bug list, so hopefully we can get this fixed as soon as we can. |
As TNT stated, issues are still being discovered on the site even today. So it is very important that users continue to report issues they may find, to help TNT identify any problems still existing on the site.
We will post more information for you, on site progress if and when it is released by TNT.
I really miss my pet page!
TNT is still updating us when there is news on there Facebook & Twitter accounts. They are now also posting on the news page again. Users should still continue to report issues they may find on the site, to help TNT identify any lingering site problems.
Sept, 24th On Facebook at 5:32pm NST:
Hello! We are happy to announce that we were able to fix some bugs on our list. First, you can purchase items from player shops again! Second, auctions should be working as they should now. And third, the Create a Pet function is fixed. Hooray! We are now working on unlocking accounts (locked out from too many logins) and many others. Thank you for your patience! |
Sept, 24th On Twitter at 5:32pm NST:
New Site News - 25th of September - Gormball Day and Skeith Day (with some Poogle stuff) in one! Also, bug fixes! :) |
Sept 24th On News Post:
Good News! We have been able to fix a few things and we are continually working to fix more. *reaches for a bottle of water* Phew! We are still working on getting some site spotlights up and running again, so we apologize for some missing content (and broken Mystery Pic... sorry!). We will try to catch up, though! Meanwhile, here are a few of the things that we fixed:
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We will be sure to post any new updates released in the days to come.
Also in the news on Sept 24th:
Scores Galore is here!!! Hooray! Now until October 5th, you can send up to five scores per game every day. :) Head on over to the Games Room and start playing! |
Better, Get Your Game On!....
But that's not all ! They also added the background released for this year's Chocolate Ball to Mystical Surroundings: Chocolate Ballroom Background.
If you own any of these items and want to help us with keeping The Dressing Room up to date, then please submit your pet on our Model Page.
Also, TNT did not forget about the Faerie Festival. Pick up a Nuria Faerie Doll for your collection in The Hidden Tower and be sure to check out our Hidden Tower Guide for all available and retired items.
On Twitter at 3:48pm NST:
New Site News - 24th of September - We have some partial news up for you. Hopefully we will have more tomorrow. :) |
On News Post:
We are back! ...Well, mostly. We are still working on getting all our systems back up and running. Unfortunately we are still experiencing some hiccups here and there. We tried to salvage as many news items as we could for an update today. However, you will see some spotlights and content missing... Sorry about that! We will try to fill in the gaps tomorrow. Gormball Day stuff as well as our currently missing second Poogle colour will be (hopefully) released with tomorrow's news. Thanks again for your patience, everyone! |
TNT still continues to ask users to submit reports on any issues they may find on the site.
We will continue to post any updates for you as they are releases.
Don't be blue! Better days are to come!
The updates on Facebook and Twitter for today were.
UPDATE: Hi everyone we are still having some issues on our side, so we aren't able to post news today, but we are hoping to post tomorrow and.... there will be Poogles tomorrow. YAY! |
Hello! Looks like our plans to update news fell through today. Maybe tomorrow! :( In the meantime, keep an eye out for Poogles tomorrow too. |
We will post again when there are more updates .
Look at us! We will see you all tomorrow! Heeee...! Heeee...!
Here are the updates TNT posted on Facebook and Twitter for today.
On Facebook at 6:03am NST:
UPDATE: No major updates for now. We are working on the shop issues you have been experiencing. Thank you for your patience while the site is slow! |
A big thank you to all of you that have reported bugs. We have been keeping a list of everything that you have reported. We really appreciate your patience as we continue to work on the site. |
No big updates so far, but we will update you with anything new that comes up tomorrow! |
On Twitter at 10:01am NST:
Good morning! No major updates today. We will be focusing on fixing the shop bugs for now. Thanks for your patience while the site is slow! |
Thank you everyone who has submitted bug reports to us. We really appreciate your efforts as we continue to fix all the areas of the site! |
On Twitter at 8:05pm NST:
No big updates so far, but we will be posting an update tomorrow so please keep an eye out! |
Neopians are still being asked to visit Neopets's Facebook and Twitter accounts for any updates on areas of the site still being fixed. TNT is still working very hard to address all the current site issues. TNT continues to ask users to submit reports on any issues they may still find on the site, as they are still using the reports to help identify problems. Users should still be reporting any issues they may find in any areas of the site.
We will post and update you more as TNT releases there updates on the bugs/glitches.
Don't worry! Bee Happy! Bugs are not all that BAD!!!
On Facebook at 1:39pm NST:
UPDATE: You should be able to login now! There will still be some things that might not be working, but at least you should be able to get into your accounts and feed all those hungry pets. We hope they haven't started gnawing on your neohome furniture! |
On Facebook at 3:40pm NST:
UPDATE: There was an issue with timezones being configured properly... This is fixed, but it might take awhile (maybe 10 hours) to be completely updated and fixed on the servers so you might see some strange things in the meantime. |
On Facebook at 4:18pm NST:
TUPDATE: We had to take the site down temporarily. We are hoping we can bring it back up soon! Sorry about that. |
An several on Twitter;
On Twitter at 1:05pm NST:
Hello again! We are still working on fixing some things, but you should be able to log in now. :) |
So sorry everybody, the site is temporarily down... There was a database issue and we had to restart. :( Site should be back soon! |
There was an issue with timezones being configured properly... This is fixed but you might see some strange time related things meantime! |
Hello again! It looks like we are going to have to take the site down temporarily in order to fix a couple of things on our order. Sorry! :( |
TNT is still asking users to visit them on Facebook and/or Twitter for updates that are still to come, as issues are fixed and more of the site comes back online. They are still asking users to submit reports on any issues you are still encountering on the site. They are using the reports to help identify problem areas within the servers.
We will keep posting any new information as it is released by TNT.
"Oh no, not all of you again! Please don't throw gross food at me..."
Still working on the transition, but we are trying to finish it up today! We will update you as soon as we know more information. |
On their Facebook, they stated:
Greetings! We are working diligently to try and finish the transition today so that you will be able to access the site. YAY! We are not sure when today yet, but we will try to keep you updated so please check back here or on Twitter. |
We will try to keep you updated here as well.
UPDATE on Facebook at 3:22pm NST:
Update Time! We have brought back a bunch of the back end pages that we need and we are testing those currently. Once everything behind the scenes is good then we wil start to test the front end side of the site, and hopefully return the site soon after that! Thanks for having patience through all of this. :) |
On Twitter at 3:27pm NST:
We are currently testing all of the behind the scenes pages, after we are done there we will start testing the front end and hopefully... |
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They are working with their hosts to get things working. No ETA, but will keep us posted.
Neopets is back up! Around 6:05pm NST. It does appear slow, and TNT is aware. TNT has stated that some things are still in transition. More info on the News Page. Visiting the News Page will award you the I Survived The Neopocalypse! avatar.
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19th September
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We're back! - Well, mostly! We wanted to get the site back up for you ASAP so we've turned most everything back on, but there are a few pieces still in transition. Here's a (hopefully) handy list:
- The Mall: You won't be able to redeem NC cards or purchase any items yet.
- Premium Account Management: Purchasing or updating a Premium membership not functioning at the moment. (If you already have Premium, that will be working fine across the site. If you run into any problems, though, please let us know!)
- Premium Scratchcards: The system that sends these out is still in transition so they won't be arriving today like they usually do. We'll be sending these out once everything is back to normal!
- Timed content: In some cases, some things may be running on weird schedules for a bit. (For you techies, our crons are back online but they need to catch up.)
That's it! There will be no New Features today but we'll keep everyone updated on the things above as they come back online. In the meantime, if you see anything weird, please feel free to report it to us! If you aren't sure whether it's something affected by the above list, you can definitely report it anyway just to be safe. Thanks for your help!
And thanks again for all your patience during the transition. We hope it wasn't too stressful. Some of us actually went outside. That ended... poorly.
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On Facebook at 5:17am NST:
SITE UPDATE: There is an issue currently affecting login, loading of certain pages, collecting NP, etc. ALL YOUR ACCOUNT DATA IS SAFE! Even if you can't log in and you're using the correct password, please don't fret! Your account and Neopets are doing fine. (Your Neopets have probably eaten all the food in your Neohome by now, though.) We're working with our host to fix the issue but it will likely be a long wait -- through tomorrow morning at least. Sorry, folks. We know it's frustrating. Thanks again for your patience. |
Several Post Appeared On Twitter.
If anything looks wonky to you, please feel free to report! We're still here fixing anything that crops up. |
Looking at "bad password" and loading issues right now. |
One issue down! The site has returned. Now investigating that "bad password" issue. Thanks for your patience everyone. |
Those wanting Poogles: We'll release more next week (& announce before hand) when things are more normal. Hope that relieves some stress. |
Server that connects to your account is being a jerk. Affecting login, loading of certain pages, collecting shop till and interest, etc. |
To recap the update for everyone;
Neopets is now back up and running. However, there are still issues with some parts of the site that are still in transit. They are still being worked on by TNT. This means users should expect some broken images and other issues including slowness of the site, while this is still taking place. TNT is asking users to report an major issues/glitches they may spot so that they can be addressed right way. We all just need to hold on and bare with TNT while they get all the issues/glitches addressed and sorted out.
Waiting....! Waiting....! Still Waiting....!
We will post more information if and when it is released by TNT.
A retired SunnyNeo staff made Kyrii adoptables quite some time ago now, but they were never released. This is the same staff member who did the baby adoptables. The Zafara baby was never released on the page, but is now available. We have them on our new page for you to view.
Just a sample of these adorable Kyrii adoptables!
Neopets.com is down for extended maintenance while we move servers, databases, and old pizza!
We expect to return on or before Friday, September 19th, 2014. (NST) Until then, please visit us on Facebook or Twitter for updates. See you on the other side! - The Neopets Team |
Just to recap this for everyone, everything on the Neopets Site is now down and inaccessible for two or three days.
If you try and access Neopets you'll see a Down for Maintenance Pteri page or a notice that Neopets doesn't exist during this time.
We will update you if TNT posts any new information about the move on their facebook/twitter accounts.
See you all once the site returns sometime on Friday, Sept 19th/14.
Don't worry! I will keep all your account stuff nice and safe for you!
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Transition Update! - The time is finally upon us! The team is ready to go so we'll begin the transition starting tomorrow -- Wednesday, September 17 (NST). Downtime may not start until late morning so we're going to try to sneak in our dailies early. Shhh.
To recap, here's what's happening:
That's it! We'll see you on the other side. We won't be rocking back and forth in our office chairs clutching our Neopets plushies while the site's down... probably.- Everything will be down and inaccessible for two or three days. We hope to be back some time on Friday. (We'll update Facebook andTwitter with any information if things change!)
- You'll see a Down for Maintenance Pteri page or a notice that Neopets doesn't exist during this time.
- Your account data and your Neopets are safe and will be waiting for you on the other side.
- Premium and NC Shoppers: We'll be making up for any time/items affected by the downtime! We'll post more information when we return.
- Habitarium and Petpet Park will no longer be accessible after the transition. (Petpet Park members will be getting more information soon.)
- NEW - Key Quest will likely be inaccessible when the site returns but we plan to bring it back up within a week or so afterwards.
- NEW - There will be no New Features updates on those days! This means that Poogle Day will be celebrated when we return. (Fear not, Poogle lovers!) We'll also likely move the Neopian Times to Monday depending on when the transition is done.
As some suggestions on things to do in the mean time:
- Find someone to do an art trade with before the site goes down - when everything comes back, trade.
- Work on your pets whether it be making them art, coming up with a story, finding out their likes/dislikes, and more.
- Check fansites like us and learn something new. Haven't tried the Stock Market? Read up on it. Don't know how to restock? Is there a game avatar you've wanted but haven't attempted? Use this time to do your research.
- Make a graphic of some sort. Perhaps you've been putting off making that new userlookup or other page?
- Battledomer? Perhaps map out your plans on training or do some research for better equipment.
- Brainstorm and start a Neopian Times entry.
I'm sure we will all be watching the clock awaiting Neopets return...
If you own any of the Limited Edition Bonus items you can get from this MC and want to help us with keeping The Dressing Room up to date, then please submit your pet on our Model Page.
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The Premium Bonus Collectible for September has been sent out: Premium Collectible: Flared Riding Jacket. We have updated our Premium guide with this new Collectible.
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For more information take a look at our Skirmish Battles guide.
New round, new luck!
If you own any of the Limited Edition Bonus items you can get from this MC and want to help us with keeping The Dressing Room up to date, then please submit your pet on our Model Page.
Also, we are currently working on a guide for Kiko Pop and we need your help ! Please neomail us the name of the prize you win + the difficulty you played on + the symbol (see the table below) that was revealed after popping the balloon. Thanks ! Remember: you can play once per day and only on your main account.
Battledome Item |
Book |
Food |
Gift |
Random |
Toy |
Wearable |
UPDATE: Our Kiko Pop guide has been released. As you will see, we still need a lot more info to fill out the prize tables. So please do send us the info and help us help the Neopets Community ! Thanks !
Check out our guide to see all the rare treasures the Cove once held.
And if you have any info about this weapon please let us know so we can put it into our Smuggler's Cove Guide!
Check out our Basics Shop page to see the complete selection of basic wearables. If you own any of these items and want to help us with keeping The Dressing Room up to date, then please submit your pet on our Model Page.
If you own any of these items and want to help us with keeping The Dressing Room up to date, then please submit your pet on our Model Page.
To learn more about the skirmishes, check out our Skirmish Battles guide.
Books are a powerful weapon!
But why do they have to get demaged after throwing them?
We have added a Header and Footer for the Seekers in honor of their win.
Share the knowledge. Gather 'round.
To get this avatar, view the pet lookup of any Darigan Pteri that is exactly 644 days old. | |||
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If you know of any darigan pteris that may be close to the 644 day mark then please use the Submit a Pet form.
Randomly awarded when popping a balloon at Kiko Pop. Note: This has not been confirmed for "Easy" mode yet. |
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You can check out the rest of our wonderful fonts on our Secret Avatars/Fonts and Default Avatars/Fonts pages.
If you own any of these items and want to help us with keeping The Dressing Room up to date, then please submit your pet on our Model Page.
For more information take a look at our Skirmish Battles guide.
Let's show them that darts can do more than popping bubbles!
It seems a new Daily is now actually released today, located in Kiko Lake, called Kiko Pop.
Inifinite Darts? OK!
New avatars??
Check out our NC Collectibles guide for an overview of all the items released in all of the NC Collectibles Series.
To learn more about the skirmishes, take a look at our Skirmish Battles guide.
We're ready to play!
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